A Belaroma initiative the objective of the Perfect Pour Program is to help our customers achieve better sales through improved quality.How do we do this?Each quarter we will visit your workplace and complete the Perfect Pour Checklist which covers things like:
Freshness of product Machine cleanliness & condition Grinder cleanliness & condition Espresso evaluation Milk texture & temperature Technical Skills Machine pressure gauges Points for discussion
At this time we will ask you if you are happy with the coffee and our service. We will also ask if there is anything we could do better. This is a good opportunity for you to provide us with some feedback. We are very keen to know if we can improve on our level of service.
If required we will provide training for new staff during this visit.
Espresso Packages to suit every business
Whether you are a high or low volume site P&N has a package to suit you:-
Gold Customer Package - You are a high volume site who values regular espresso support
This package is perfect for the existing business with a proven sales record that requires ongoing espresso support from a local supplier. There are no upfront costs.
Loan espresso equipment supplied and fully serviced at no cost
Ongoing Barista training for all staff onsite at no cost
Additional training available in Sydney at Belaroma Academy
Coffee Consultant available including Perfect Pour Program
Point of sale provided on loan including barriers umbrellas crockery
24 hour emergency equipment service
Preventative maintenance program
Silver Customer Package - You are a medium volume site who values regular espresso support
This package should appeal to businesses that are keen to develop their espresso sales and skills. There are no upfront costs and equipment ownership is an option at the end of the term.
Belaroma gourmet beans & product delivered (minimum 5kg per week)
New espresso equipment supplied on a 3 year rental agreement
Ongoing Barista training for all staff onsite at no cost
Additional training available in Sydney at Belaroma Academy
Coffee Consultant available to help build your business
Point of sale available including barriers umbrellas crockery
24 hour emergency equipment service
Preventative maintenance program
Option to buy equipment at end of term
Note: All applicants need to be assessed for suitability
Note: P&N uses third party contractors, when necessary, to guarantee service levels are met. Onsite and phone support provided.
